You can resolve some concerns by raising them directly with your provider. This can help you find a quick solution. When a provider hears a concern from your perspective, they can understand your needs better. They can change their practice and improve the experience for many participants.
Your NDIS provider must:
- make you feel safe and comfortable to discuss concerns or make complaints to them
- deal with your concern or complaint quickly and effectively
- not threaten you for raising a concern or making a complaint
- assist you to report an issue to the NDIS Commission when needed.
Call us
Call 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged.
Open: Monday to Friday
Western Australia – 7:30am – 3:30pm
All other states and territories: 9am – 5pm
Closed: Public holidays in your state or territory.
Use the National Relay Service
Ask for 1800 035 544.
Send a letter
NDIS Quality and Safeguards Commission
PO Box 210 Penrith NSW 2751.
You can get support to report an issue from family, a friend or an independent advocate.
Make it known, make it better and Overview of the NDIS Code of Conduct helps you understand what to report.
